Translation Center

importance of business communication

Never Get Mistranslated: Why Business Communication Is So Important?

“Communication is your ticket to success if you pay attention and learn to do it effectively.”

Theo Gold

Effective business communication is at the heart of critical processes and must be effective in order for employees to effectively exchange and convey knowledge.

That aids in the operation of a competitive organization and drives the most critical business processes. 

Why do you feel stressed when it comes to business communication?

importance of business communication

We hardly care about how we interact with others because it is such a natural part of our lives. This also happens to business communication. 

After all, organizations are made up of individual people, not faceless organizations.

So, when it comes to communication in the organization, don’t be worried. This guide will help you to demonstrate all of your abilities and develop your company and leadership skills.

What is business communication and its importance?

The method of exchanging knowledge between individuals within and outside an organization is known as business communication.

Employees and managers work effectively to achieve business goals by effective business interaction. Its goal is to improve corporate processes and reduce failures.

importance of business communication

The importance of business communication also lies in:

  • Presenting alternatives/new market concepts
  • Making preparations and suggestions (business writing)
  • Putting decisions into action
  • Reaching an understanding
  • Orders are sent and fulfilled
  • Successful salesmanship
  • Meetings that work

If you feel the same, consider this:

Employee interest would almost certainly increase if a company’s business translation is good.

Over a 12-month stretch, companies with an active workforce see a 19.2 percent increase in net revenue.

 increase revenue through business communication

Many with poor levels of commitment benefit 32.7 percent less.

How much more productive would you be if your employees were more engaged?

And how do you be sure you have a company contact system in place to make that happen?

Types of Business Communication

Let’s first differentiate the main types of communication in a typical organization.

Internal business communication can take the following forms:

  1. Upward communication: any communication that comes from a subordinate to a manager. Or from another person up the organizational hierarchy.
  2. Downward communication/Managerial communication: anything that comes from a superior to a subordinate.
  3. Lateral communication/Technical communication: internal or cross-departmental communication between coworkers

Methods of Business Communication

When it comes to business correspondence, it’s either verbal or printed.

In addition, communication may take place in person (face-to-face) or over the internet.
Neither of these choices is necessarily better or worse for your business; it all depends on the circumstances.

Written correspondence is useful for keeping track of decisions and steps taken and bringing together goals and schedules.
Instantaneous concept generation and a more free flow of thoughts are enabled by verbal exchanges.

Any businesses are based on a single location. Any companies have branches in different time zones. 

Others are fully self-contained and have no physical venue (Buffer and Zapier are great examples of location-independent companies). 

These are the corporate negotiation approaches that can be used in any or more of the examples above:

Any businesses are based on a single location. Any companies have branches in different time zones. 

Others are fully self-contained and have no physical venue (Buffer and Zapier are great examples of location-independent companies). 

These are the corporate negotiation approaches that can be used in any or more of the examples above:

1. Web-based communication

Web based business communication

Emails and instant messaging apps are examples of popular contact networks (such as Slack, Hangouts, or even Nextiva Chat).

The advantages of emails and tweets include the freedom to have private conversations in a crowded workplace atmosphere, as well as the ability to send a message to a large group of people at once (from a few to hundreds).

2. Telephone meetings

Telephone meetings

Phones eliminated the need for a physical venue to conduct active, fast-paced meetings. 

When opposed to written correspondence, nonverbal communication (tone of voice) makes for greater concept sharing. 

Onboarding and general team coordination can be sped up for cloud phone services.

3. Video conferencing

Video conferencing

People in distant areas will have meetings that are as similar to in-person meetings as possible thanks to excellent video conferencing services.

They push phone meetings to the next level.

4. Face-to-face meetings

In-person meetings will help a company step forward faster with its ideas. In-person workshops, according to research, produce more proposals than interactive meetings.

Successful meetings, on the other hand, include a rock-solid conference agenda. 46 percent of staff barely or never know what they’re going to do next after a meeting.

5. Reports and official documents

A well-oiled corporate relations mechanism includes documenting events that have an effect on other individuals and departments.

The right to return to a written text at any time decreases the likelihood of misunderstanding or argument and improves communication consistency.


Meetings for larger audiences are often held with presentations accompanied by analyses and PowerPoint slide decks.

These are excellent for discussing fresh thoughts while allowing for questions and clarifications.

7.Forum boards and FAQs

An internal area where workers will look up commonly asked questions about a variety of departmental subjects and ask new ones that can help them be more active and up-to-date.

8. Surveys

Internal and consumer polls are excellent tools for collecting reviews and ratings on relevant subjects. Surveys help to keep a healthy loop of feedback-driven improvements going and open a line of contact between all levels of an organisation.

9.Customer management activities

Any customer service operation falls into this category. Live chat service, customer relationship management (CRM) systems, customer onboarding, and customer feedback are only a few examples.

Which Business Communication Methods Does My Business Need?

The response is highly dependent on your company’s size and interests.

There is no such thing as a one-size-fits-all solution. One thing is certain: if you only use business negotiation strategies that you need and can use, you will set yourself up for success.

For example:

You want a message page, so you and your team spent weeks researching and setting up the right solution.

After a bit, you realize that no one is doing it because their staff or papers provide them with responses faster. 

You’ve wasted time and money on an unnecessary remedy.

Or you invest in a high-quality video conferencing device when what you really need for your remote meetings is a secure business phone system.

Web-based contact can be used by any business. All of the other approaches, on the other hand, would be dependent on the specific situations of each organization. 

Take the time to understand the importance of each regarding your specific case.

Problems that can be solved by effective business communication

For staff, contractors, bosses, and executives to conduct their roles and serve their obligations, clear and efficient business contact is essential.

The flow of information is disrupted and people are left in the dark if the proper procedures and resources are not in place. 

This can have significant ramifications for the company, ranging from disgruntled staff and clients to missed income.

The obvious overriding purpose of a business contact mechanism is a transparent flow of information.

But what are some of the most fundamental issues that good market contact addresses?

1. Overwhelming email inboxes, as well as a lack of daily success and clarity

People are simply shocked by the amount of messages they get in a single day in many workplaces. 

According to Phil Simon’s book Message Not Sent, the average user gets 120 to 150 emails a day.

We are prone to misplacing or entirely overlooking important details. 

Companies can reduce digital disruptions and provide room for ideas and thought by implementing a corporate communication structure.

2. Vertical and horizontal contact silos

Essential information is often not shared between teams and divisions. 

When a problem arises within a squad, there isn’t always an easy way to contact the branch manager.

This silos can quickly shape and go unnoticed, but they can be easily remedied with the right contact strategy in place.

3. Weak communication with remote workers

Work from home is here to stay. According to Buffer’s State of Remote Work survey, the vast majority of workers would like to work remotely at least part of the time.

When it comes to working remotely, they list teamwork and connectivity as the top three challenges, demonstrating the importance of having the right communication systems in place.

 4. Low employee engagement/high employee turnover

Your ability to represent customers is jeopardized if you lose the best people in your company. It’s also very costly.

Losing an employee can cost up to twice their annual salary, but businesses that interact efficiently are 50% more likely to experience turnover rates that are lower than the industry average.

5. Customer service is lacking

When an organization’s communication is weak, two things happen in terms of customer service.

 First, workers in customer-facing positions would be unable to obtain the information they need. 

Second, poor employee morale would be perceived by consumers, resulting in a negative experience.

In reality, one study showed that improving employee attitudes has a positive effect on customer satisfaction, which leads to increased sales.

Set Up Your Business Communication Process in 5 Easy Steps

Your staff and clients would be happier if you have a good business communication system in place. This, in turn, contributes to financial stability.

According to one study, 29% of workers believe their existing internal communication tools are ineffective.

The following are some of the reasons they gave:

Your own workforce is likely to have dealt with irrelevant information, exclusion, dishonesty, and a lack of access to key information.

According to a study conducted by Salesforce, 86 percent of executives, staff, and educators believe that ineffective communication is to blame for workplace failures.

The value of teamwork and chemistry, as well as their effect on employee efficiency, engagement, and advocacy, can no longer be overlooked. 

Here are some guidelines to ensure a smooth business communication operation.

1) Assess the current state of business communication and establish objectives.

You must have a business communication organastrategy in place regardless of the stage of your company.

However, you can get the most out of it if you concentrate on the areas that need the most development right now, and move on to the other areas later.

There may be some of the reasons why the communication needs to be revisited:

  • Employee dissatisfaction or a high rate of turnover
  • Overall, the company’s outputs were lower than predicted.
  • The rapid expansion causes knowledge to be lost.
  • Owing to remote jobs, there is a lack of information accountability.

You might have more than one of these experiences, or you might have a totally different situation.

Determine it and use it to set priorities for your business communication process. For instance, your objectives may be:

  • A percentage of employees who leave or who are dissatisfied.
  • Level of customer satisfaction
  • Total number of tasks finished
  • Number of cross-departmental interactions

2) Identify the organization’s core groups and their interrelationships.

Examine the organization’s structure and all of the entities that contribute to its ability to operate.

Make a list of any community that relies on information to operate. This may include the following:

  • Horizontal classification, i.e. departments (operations, marketing, design, human resources, sales, customer support, finance, and more)
  • Vertical classification: professionals in teams, team leaders, department managers, executives
  • External groups: customers, suppliers, partners, and more

From there, think about the job they do on a regular basis and the outcomes they are supposed to achieve. Plan out how they’ll interact in order to complete their tasks.

This can be a large undertaking depending on the size of your business, so give yourself plenty of time. The following are some of the most important issues to address:

  • On a regular basis, which teams and individuals must communicate with whom? What about once a week, twice a week, and once a month?
  • What kind of contact takes place only when a crisis is ongoing?
  • How do managers and team leaders keep their teams moving forward? What is the procedure for reporting?
  • Is there an information library that can help you cut down on meetings and discussions that aren’t necessary?
  • Which projects and procedures need approval from other employees? What methods are used to request and promote approvals?

These responses can, at the very least, give you an idea of how many emails, tweets, phone calls, meetings, and documents you’ll need to get everything done in the time allotted.

3) Decide on contact processes.

Next, decide on communication strategies that are in line with your company’s communication objectives as well as interactions between core groups.

Review the list of communication strategies we mentioned earlier and make sure to include those that are specific to your company:

  • Contact via the internet
  • Meetings over the internet
  • Conferencing via video
  • Meetings in person
  • Official records and reports
  • Demonstrations
  • Forums and Often Asked Questions
  • Questionnaires
  • Control of customers’ affairs

Which of these are absolutely necessary for your company to achieve its objectives? What is optional and can face adoption resistance? Which ones put you at risk of using too many tools and should be pared down?

Be honest with yourself about the particular requirements.

A five-person startup, for example, where everybody works in the same office, would most likely concentrate on:

  • Web-based communication
  • Face-to-face meetings
  • Customer management

A remote-only business with 50 employees can devote more resources to:

  • Phone and video conferencing
  • Document organization to be able to diligently track their processes

A large global corporation would almost certainly use many of the business communication skills mentioned, with dedicated teams for each of them.

4.Select the appropriate equipment.

There is no manual that specifies which tools are the absolute best for each task.

Outlook vs. Gmail. Dropbox vs. Google Drive Nextiva Chat vs. Slack.

The fights continue, but your decision is solely based on your and your team’s preferences.

While we can’t give you a list of software tools and leave you be, we can share these tips when it comes to selecting the right tools:

  • To keep sensitive documents and other data secure, use cloud storage. To avoid human error and failing to manually save information to it, allow automatic sync and backup.
  • Emails and calendars should be managed on the same site.
  • For chat messaging, use a single method. If some people use Slack while others use Hangouts in their Gmail, for example, it will cause confusion and slow communication.
  • If you have a lot of remote meetings, invest in an easy-to-use, dependable business VoIP phone system.
  • Develop editorial and brand guidelines that spell out the tone of voice and how to use brand elements. Both internal and external correspondence is unified in this way.

5. Document the process

Finally, log everything you do during this setup in a shared document that is available to everyone in the company.

This way, each employee will refer to a carefully crafted communication plan to determine the best course of action for the situation at hand.

The manual would also assist newly hired workers in quickly grasping all of the necessary resources and communication best practices.

You can set a calendar reminder for yourself and your team to review the document every quarter. This way, you can make sure the plan is still fulfilling its intended function and, if necessary, update it.

Your Company Success Starts With Business Communication

There are far too many risks associated with poor communication for an entity to count.

Great communication, however, brings an opportunity for outstanding employee and customer engagement. It creates clarity, more significant outputs, and growth in revenue and profit.

If you already have a business communication system in place or are just getting started, keep these things in mind:

  • Set and revisit the company’s engagement priorities in light of the current state of communication.
  • Determine who is involved in the processes that enable your business to function day after day.
  • Examine their communication requirements and devise strategies for facilitating the flow of information.
  • Look for the best tools and platforms to help you implement the strategies you’ve found.
  • Share this setup with the rest of the company in a straightforward manner.

As a result, you’ll see positive, productive people eager to work on projects and produce real results for everyone’s benefit.


Time to recap. So, here is why Business Communication is so Important 

Its key goal is to strengthen organizational processes, break down silos, keep workers updated, and cut down on errors. Every organization’s success and development depends on effective business communication. Company communication, unlike ordinary communication, is often goal-oriented.

Some Question You have to ask yourself when it comes to business communication 

  • When it comes to business communication, why do you feel stressed?
  •  What is business communication and its importance?
  • Types of business communication 
  • Methods of business communication

Let us now consider the significance of business communication in general:

  • Presenting alternatives/new market concepts
  • Making preparations and suggestions (business writing)
  • Putting decisions into action
  • Reaching an understanding
  • Orders are sent and fulfilled
  • Successful salesmanship
  • Meetings that work

I hope I have covered most of the part. However, the significance of business communication will never diminish. So make sure to sign up for our newsletter to stay up to date on the latest techniques. 

If you have any questions about the above guide, please post them in the comments section below. We will respond to each and every comment.

Want to Conquer the linguistic divide? Please contact us; we will assist you in expanding your company internationally. Our Certified Language Expert makes it easy to communicate with your employees and customers, as well as to legally start your business without getting caught in a language barrier.


Share on facebook
Share on twitter
Share on pinterest
Share on linkedin

Leave a Reply

Your email address will not be published.

On Key

Related Posts